Refund Policy

This policy applies to subscriptions to BusinessHub sold by Second Hand World.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including for a simple change of mind. This applies to first-time purchases as well as renewals.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and enter the email address used at checkout, or contact Second Hand World support through your account and we will raise the request for you. Please include your order or invoice reference so we can locate the transaction quickly.

How refunds are paid

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds usually appear within 5–10 business days.

Cancelling your subscription

You can cancel your subscription at any time. After cancelling, you keep access until the end of the period you have already paid for, and you will not be billed again. Cancelling on its own does not create a refund — request one using the steps above if you are within the 30-day window.

Your data after a refund

Your invoices, customers and payment records remain available for export for 30 days after your subscription ends, after which we may delete them in line with our Privacy Notice.

Statutory rights

This policy is in addition to any refund or cancellation rights you have under the consumer law of your country, and does not limit them. Paddle's own refund policy also applies to your purchase.